SERVICE

Serviced by the Company That Builds It

Because we develop both the hardware and the software in-house, our own HQ engineers respond directly — no overseas head office in between.

24HEmergency response process
50%↓Maintenance cost vs. imports
WHY MIK SCAN

The Clear Advantage of a Direct Manufacturer

Pricing and service only a direct manufacturer can offer — we take full responsibility from deployment through operation and maintenance.

2 Years

Free Warranty

Extended from the usual 1 year
Up to 50%↓

Maintenance (Parts) Cost

Savings vs. imported systems
Fast

A/S & Parts Supply

On-site visits · remote maintenance
Custom

UI Customization

Access control · integrated monitoring
Training

Operator Training

Image-analysis operation training

A/S Process

1RequestReport the issue by phone or online
2DiagnosisSelf-diagnostic log review · remote check
3On-site ServiceHQ engineers dispatched · parts replaced
DoneVerificationImage quality & screening function check

Fast Parts Supply

Key components are developed in-house, with over 95% localization (by item count). No waiting on overseas imports.

Integrated H/W & S/W Maintenance

Equipment and AI software are maintained and updated by a single provider.

Security Screening Training

Free image-analysis training for operators, delivered with a training institution designated by Korea’s Ministry of Land, Infrastructure and Transport (MOLIT).

Having an issue with your equipment?Tell us the model and the symptoms, and we will look into it right away.